"If you didn't write it down it did not happen!" is an old phrase that is still valid today. Unfortunately, documentation is the most neglected supervisory activity. For many supervisors and managers, busy with their daily work, documentation seems like an unnecessary burden. Supervisors feel this way right up to the time they walk into the Human Resources Department demanding approval to terminate a problem employee. Without supporting documentation, then a supervisor’s ability to act is extremely limited.
Supervisors must focus upon performance and behavior in their documentation. Do not rely upon "gut instinct" or unprofessional diagnosis.
When documenting a specific event, your documentation must be:
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