A common pitfall for many managers is getting involved in an employee's personal problems. When supervisors act as confidantes or counselors to their troubled employees, there is confusion over roles. “Am I a friend or a supervisor?” is the question that many ask themselves. In an effort to support people in supervisory positions, we have created this Supervisor's Toolbox based upon our Managers & Supervisors Training. It will provide you with the support and tools to effectively deal with employees who are struggling with personal problems.
You can best serve the employee and yourself by doing the following:
As the supervisor you are in the best position to recognize the initial signs of a problem with your employees. You see them every day and become familiar with their work habits and patterns. When a change in pattern or habit is noted, it may be an early indication of a problem. By noting this change and responding quickly you diminish the employee's ability to deny that there is a problem.
Here are some common "warning signs" or behaviors, which may indicate a potential problem.
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