Services & Programs for Employers

Employee/Member Assistance Programs

This is a free benefit to all employees and family members, which includes assessment, short-term counseling, referral and follow-up. By conducting confidential mental health and substance abuse evaluations, we are able to educate and support employees and their family members on a variety of issues such as stress, anxiety, depression, substance abuse/addiction, family/marital/children's issues, child/elder care, and legal & financial difficulties.

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Manager's Consultations

The EAP provides consultation to managers and supervisors who are concerned about an employee but are unsure of the best way to address/respond to their concerns. Our EAP counselors will discuss the situation with the supervisor and explore possible interventions including reviewing the manager's communication style, clarifying expectations with the employee, documentation, and collaboration with Human Resources. Management Consultations are an opportunity for Supervisors to review their concerns with an EAP counselor without taking the extra step of formally referring that employee to the EAP for an evaluation.

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Job Performance Referrals (JPR's)

JPR's may occur as a result of a decline in workplace behavior, productivity or even because of a positive drug screen. In this situation, the manager is provided with consultation about how to refer the employee, collaborate with Human Resources, and document the referral. When the employee contacts the EAP, an appointment is scheduled for an in-person assessment by a staff clinician. Once a Release of Information is obtained, the EAP counselor is able to report whether or not the employee has been in contact and cooperative with the JPR process. The ultimate goal of the JPR is to offer the employee support and resources so that he or she can improve job performance and succeed in the workplace. JPR's are the most formal way to refer an employee to the EAP and allow the referring supervisor to avoid entanglement in an employee's personal problems. Read a step-by-step description on how to make a JPR.

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Crisis Management

A crisis or traumatic incident is an event of limited duration that is typically unexpected, sudden and overwhelming for those who are exposed to it. Feelings of loss of control and vulnerability are most common and people typically experience a wide range of reactions to a traumatic event. The primary goal in offering Critical Incident Stress Debriefings (CISD's) is to quickly stabilize the crisis situation so that equilibrium in the workplace is restored and the event can be dealt with constructively.

ERS' CISD services are based on the model developed by Jeffrey T. Mitchell, Ph.D. ERS staff are trained in the use of this approach and have facilitated debriefings following armored car and bank robberies, suicide, violent deaths of co-workers, and work-site accidents involving serious injury or death. CISD's allow those involved in the incident to process the event and reflect on its impact. In general, debriefings that take place within 24 to 48 hours after the incident are the most effective. The type of trauma and the number of potential group participants determine the number of ERS staff required.

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ERS recognizes that prevention and wellness training are important roles for an effective EAP. ERS offers a variety of training services that include drug-free workplace education, conflict management, change management, cultural diversity, stress management as well as many other topics. Our drug-free workplace training is one of our specialty trainings that includes review of the client company policy as well as signs and symptoms of impairment.

We also offer "brown bag" or "lunch and learn" sessions as a quick, informative hour on current topics. We have half- to full-day training sessions as a more in-depth look at a topic. These sessions offer employees and supervisors the opportunity to learn and practice new skills.

The ERS Trainings List (PDF, 268K) is a document describing the training topics in more detail. If you have a particular training need not mentioned on this list, please do not hesitate to contact us and we can discuss the development of any training session you may require.

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SAP Services

Certified Substance Abuse Professionals (SAP's) conduct in-person evaluations, make treatment recommendations, and monitor compliance for employees who have tested positive for drugs and/or alcohol and must meet the Department of Transportation regulations. SAP's provide the necessary documentation verifying compliance and make the return-to-work recommendations after reviewing the client's progress within the recommended level of treatment. All Certified Substance Abuse Professionals are skilled clinicians within the mental health field who have taken additional training and successfully passed an examination.

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Work/Life Services

The Work/Life Program is intended to make life a little easier for those who are struggling to juggle the day-to-day responsibilities of both work and home. This program provides information, articles, resources, links, and interactive "calculators" around child care, elder care, daily living obligations as well as legal & financial challenges-the typical issues that impact everyone's daily lives. This program is an excellent supplement to the supportive therapeutic work that the EAP/MAP provides. Individuals access services via telephone and/or on-line with a company-specific ID and password. For details on the program options, see the Services & Programs section of For Employees & Families.

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