Cost -- The Employee Assistance Program is a free benefit. Clients receive a certain number of free counseling sessions per problem. You may call the EAP or MAP back with each new problem or issue. The number of sessions available per problem depends upon the model of service that your company has selected. Check with your Human Resources department or call ERS if you'd like more information. You might also receive a referral for longer-term treatment through your insurance benefits, if longer-term treatment is necessary.
Eligibility -- All employees of your client company and their immediate family members may use this benefit. The EAP/MAP defines "family" as in- and out-of-state parents, children and significant others of the same or opposite sex.
Issues -- The EAP or MAP assists people with a variety of life problems including alcohol and drug abuse; stress, anxiety, and depression; marital, family, and relationship discord; child and adolescent behavioral problems; domestic violence; child care; elder care; financial and legal concerns; and educational and career-related problems at no cost to the employee or to the family member.
Confidentiality -- All contact with the EAP/MAP is confidential. The EAP/MAP counselor will not speak with a supervisor, co-worker or family member without written permission from the person using the assistance program. Confidentiality is compromised only when a threat to safety exists (i.e., suicidal or homicidal risk, stalking, or child abuse).
Access -- The first step is to call our toll-free "800" phone number. Calls are always answered directly by clinical professionals who provide immediate service, even after standard business hours. The "800" hotline number can be used anywhere in the United States. In-person sessions are scheduled once you call us and provide us with some basic details about you and your situation. You may see a counselor close to your home or your workplace. ERS utilizes Language Line for non-English speakers on the telephone and bi-lingual counselors are available for in-person sessions.
Counselors -- All EAP/MAP counselors at ERS have a minimum of five years experience, hold a Master's degree within the mental health field, and are licensed within the state they practice. In addition, ERS maintains a national provider & affiliate network composed of counseling professionals including psychologists, psychiatrists, social workers, marriage & family therapists and counselors.
This is an additional benefit that complements EAP/MAP services. If your company has purchased work/life services for its employees and family members, you have additional Resources available to you via the web or telephone!
The Work/Life Program provides information, articles, Resources, links, and interactive "calculators" around child care, elder care, daily living obligations as well as legal & financial challenges—the typical issues that impact everyone's daily lives. Individuals access services via telephone and/or on-line with a company-specific ID and password. Just input Username and Password in the lower left-hand side of this screen!
Employee Resource Systems 29 East Madison Suite 1600 Chicago, Illinois 60602
Phone: 312 780 6316 Toll Free: 800 292 2780 Fax: 312 780 6344