Services & Programs

EAP Service

Cost -- The Employee Assistance Program is a free benefit. Clients receive a certain number of free counseling sessions per problem. You may call the EAP or MAP back with each new problem or issue. The number of sessions available per problem depends upon the model of service that your company has selected. Check with your Human Resources department or call ERS if you'd like more information. You might also receive a referral for longer-term treatment through your insurance benefits, if longer-term treatment is necessary.

Eligibility -- All employees of your client company and their immediate family members may use this benefit. The EAP/MAP defines "family" as in- and out-of-state parents, children and significant others of the same or opposite sex.

Issues -- The EAP or MAP assists people with a variety of life problems including alcohol and drug abuse; stress, anxiety, and depression; marital, family, and relationship discord; child and adolescent behavioral problems; domestic violence; child care; elder care; financial and legal concerns; and educational and career-related problems at no cost to the employee or to the family member.

Confidentiality -- All contact with the EAP/MAP is confidential. The EAP/MAP counselor will not speak with a supervisor, co-worker or family member without written permission from the person using the assistance program. Confidentiality is compromised only when a threat to safety exists (i.e., suicidal or homicidal risk, stalking, or child abuse).

Access -- The first step is to call our toll-free "800" phone number. Calls are always answered directly by clinical professionals who provide immediate service, even after standard business hours. The "800" hotline number can be used anywhere in the United States. In-person sessions are scheduled once you call us and provide us with some basic details about you and your situation. You may see a counselor close to your home or your workplace. ERS utilizes Language Line for non-English speakers on the telephone and bi-lingual counselors are available for in-person sessions.

Counselors -- All EAP/MAP counselors at ERS have a minimum of five years experience, hold a Master's degree within the mental health field, and are licensed within the state they practice. In addition, ERS maintains a national provider & affiliate network composed of counseling professionals including psychologists, psychiatrists, social workers, marriage & family therapists and counselors.

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Work/Life Service (Restricted access to enrolled companies only.)

This is an additional benefit that complements EAP/MAP services. If your company has purchased work/life services for its employees and family members, you have additional Resources available to you via the web or telephone!

The Work/Life Program provides information, articles, Resources, links, and interactive "calculators" around child care, elder care, daily living obligations as well as legal & financial challenges—the typical issues that impact everyone's daily lives. Individuals access services via telephone and/or on-line with a company-specific ID and password. Just input Username and Password in the lower left-hand side of this screen!

Available Options:

  • Geriatric Care Assistance - Geriatric Care Specialists conduct assessments, family meetings, case management and facility review.
  • Consultation & Compliance Line - 24-hour toll-free telephonic answering, reporting and tracking of compliance concerns to assist in the identification of possible unethical, illegal or questionable behavior within organizations.
  • Financial Assistance - Consumer-focused financial counseling service supporting employees' management of day-to-day financial issues, debt management, financial and retirement planning.
  • Legal Assistance - Legal consultation and referral service. Service delivery can include immediate telephone consultation with a lawyer in the employee's home state or referral to a nationwide network of attorneys.
  • Nanny Find - Support and coordination of the recruitment and hiring of nannies, au pairs and other in-home care providers.
  • Nurseline - Traditional Nurseline support.
  • Personal Assistance - Personal concierge services to provide time saving assistance and organization to life's daily challenges.
  • Savings Center - Web-based employee goods and services discount program.
  • There Care - Back-up and emergency care support and subsidy program that's there when you need it.
  • Wellness Concierge - Comprehensive wellness and health management program offering access to fitness, nutrition and health resource and referral, enhanced wellness-related web content and online assessments, fitness and nutrition consultation, healthcare advocacy and Nurseline services. Customized by company.
  • Family Assistance - Check-in service for school-age children and older adults.

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